Professional
Our recommended baseline for any business that handles client data
Who this fits
Any business that keeps client, patient, or financial records.
What Professional is for
Professional is the plan we recommend for any business that keeps client, patient, or financial records. It includes everything in Essentials and adds the security stack most small businesses are missing.
Huntress provides 24/7 managed detection and response backed by a human security operations center. Barracuda filters email, cloud backup protects your Microsoft 365 or Google Workspace data, and your staff gets ongoing security training.
Onsite support is included, and quarterly business reviews keep leadership up to date on tickets, security posture, renewals, and aging hardware.
What changes for you
Someone watching overnight
A human security operations center responds to threats around the clock, so an attack at 2 a.m. does not wait until morning.
Fewer phishing wins
Email filtering and regular staff training work together, which closes the most common way into a small business.
A plan leadership can follow
Quarterly reviews turn tickets and alerts into a short list of decisions, renewals, and upcoming replacements.
What's included
Grouped by what it does for the business, rather than by the tools behind it.
Support and response
- Unlimited remote help desk, 8 a.m. to 6 p.m. CT, Monday to Friday
- Support by ticket portal, phone, and email
- Every ticket prioritized, with response targets reported at each business review
- Onsite support included
Endpoints and accounts
- Endpoint monitoring, patching, remote control, and asset inventory
- Microsoft 365 or Google Workspace administration and license management
- Managed antivirus: Microsoft Defender configuration and monitoring
Managed security
- Huntress managed endpoint detection and response with a 24/7 human security operations center
- Barracuda email protection against spam, phishing, and impersonation
- Microsoft 365 or Google Workspace cloud backup
- Security awareness training and phishing simulations
- Business password manager
Vendors and documentation
- One point of contact for your phone system, internet provider, printers, and line-of-business software
- Network documentation and a client runbook
Planning
- Quarterly business reviews with a 90-day action list
- Plan discount on vulnerability assessments
Professional is the lowest plan with 24/7 managed detection and response.
What Professional does not include
Worth knowing before a call rather than after one.
- Identity protection for Microsoft 365 is an add-on, billed per user.
- After-hours and weekend support is billed hourly.
- Compliance support is billed hourly. Complete includes it.
- Vulnerability assessments are discounted, not included.
Questions about Professional
- It is the lowest plan with 24/7 managed detection and response. For a business that holds client data, that coverage matters more than any other single control.
- The Huntress security operations center isolates the affected machine and works with ECS on remediation. Business-down incidents get a 30-minute response target during business hours, and after-hours support is available on request.
- No. Licenses are passed through at the vendor's published price with no markup, on one consolidated invoice.
- Per device. Each one is monitored, patched, documented, and supported under the same help desk and response targets as your plan.
Why is Professional the recommended starting point?
What happens if Huntress finds a threat at night?
Are Microsoft 365 licenses included?
How are servers and network gear billed?
Is Professional the right fit?
Twenty minutes with an ECS engineer, and an honest answer either way. If a different plan suits you better, we will say so.