Law firm · co-managed
Mid-size Houston law firm
Situation: Matter teams shared files across offices; guest access and mobile lawyer devices outpaced policy. The office manager was the de facto IT lead with no bandwidth for tenant hardening.
What we did: Co-managed engagement with documented RACI: ECS tightened Microsoft 365 Conditional Access, guest lifecycle, and sharing boundaries while the firm retained counsel-facing policy decisions.
Outcome: Fewer after-hours escalations, clearer evidence for confidentiality reviews, and predictable upgrade cycles without hiring a full-time engineer.
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