How we work with you
Service packages for every stage of growth
From lean teams that need dependable operations to mid-market and regulated organizations that need governance, security, and roadmap leadership—we meet you where you are. Every package is scoped after we understand your environment; nothing below is a generic price list. Mix managed services, compliance-focused delivery, and project work under one accountable partner.
Every tier below is tailored after we understand your environment—nothing here is a generic price list.
Managed service tiers
Scroll horizontally to compare all tiers.
| Core Right-sized for lean teams Discuss this package | Essentials Ideal for small teams that are past “break-fix” Discuss this package | Growth Built for organizations adding people, locations, or obligations Discuss this package | Business Mid-market depth: SLAs, ownership, and operational maturity Discuss this package |
|---|---|---|---|
| Service desk and end-user support with defined response expectations | Prioritized helpdesk and end-user support | Everything in Essentials, with deeper operational standards | Enhanced service levels and prioritization for business-critical workloads |
| 24/7 monitoring and alerting on critical systems | 24/7 monitoring, alerting, and incident triage | Identity, email, and endpoint security baseline (MFA, policies, hardening patterns) | Security operations rhythm: reviews, tuning, and prioritized remediation |
| Patching and baseline maintenance aligned to your risk tolerance | Proactive patching and lifecycle hygiene for endpoints and servers | Microsoft 365 and cloud hygiene: groups, sharing, guest access, and governance | Structured change windows, CAB-style discipline, and rollback thinking |
| Backup strategy and recovery objectives matched to your business | Backup and recovery design tied to your recovery priorities | Employee onboarding and offboarding playbooks with IT checkpoints | Vendor and contract coordination (ISP, telco, line-of-business, cloud) |
| Vendor-neutral guidance on common tools and licensing hygiene | Standard runbooks for common requests and changes | Quarterly business reviews and roadmap checkpoints with leadership | Asset lifecycle, procurement support, and license reconciliation cadence |
| Single accountable partner for day-to-day IT operations | Vendor-neutral recommendations on stack and spend | Change management discipline for higher-impact updates | Executive-ready reporting on posture, incidents, and improvement backlog |
| — | — | — | Tighter alignment between IT initiatives and business calendars |
Core: We scale the relationship as you grow; start lean without compromising on standards.
Essentials: Scoped to your environment—conversation first, not a generic checklist.
Growth: Deliverables flex with how fast you are growing—not a fixed menu you outgrow in a year.
Business: Bridges day-to-day excellence with the runway to add vCIO-led strategy when you are ready.
Strategic partnership
Strategic (vCIO-led)
When IT should drive planning—not just close tickets
Executive-level technology leadership without a full-time CIO, paired with the execution discipline your operations already depend on.
- Multi-year technology roadmaps tied to measurable business outcomes
- IT governance: policies, standards, and risk prioritization leadership
- Budgeting, vendor strategy, and license optimization with finance alignment
- Security and compliance alignment (e.g. HIPAA-aware operations where applicable)
- Program oversight for projects, migrations, and major initiatives
- Board- and executive-ready narratives on risk, resilience, and investment
Specialty scope
Assurance
Compliance-heavy, audit-ready, and documentation-forward
For regulated industries and organizations that must prove control: we align operations, evidence, and technology decisions to frameworks your auditors and insurers care about—without turning IT into paperwork theater.
- Risk-based control mapping and prioritized remediation backlog
- Documentation hygiene: policies, procedures, and evidence trails you can defend
- HIPAA-aware and CMMC-minded operating practices where they apply to your environment
- Vendor and BA / subcontractor diligence support for IT-relevant workflows
- Incident readiness: logging, retention, and response coordination patterns
- Security assessments and continuous improvement cadence with leadership
- Alignment between IT operations and legal, compliance, and clinical or operational leaders
Pair Assurance with managed tiers or custom project work; scope follows your frameworks and contracts.
Custom — regulated, multi-site, or project-heavy
When your environment does not fit a standard tier
We build statements of work around your reality: multiple locations, industry regulation, cloud and data center migrations, net-new offices, or specialized line-of-business systems. You get one accountable partner, clear milestones, and acceptance criteria—not a cookie-cutter stack dump.
- Multi-location, WAN / SD-WAN, and resilience design
- Compliance-sensitive workflows, segmentation, and documentation
- Structured cabling, network refresh, relocations, and physical moves
- Phased rollouts with milestones, testing, and sign-off
- Coexistence planning for mergers, acquisitions, and carve-outs
- Dedicated project communication and steering rhythms
Not sure which package fits?
Tell us about your team, locations, and priorities—we will recommend a scope and roadmap that match how you operate.
Ready to align on scope and next steps? Start a conversation —or review how we work with clients below.
How engagements work
Working with ECS
A consistent rhythm from first conversation through ongoing support—aligned with how we describe our process on About.
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1
Discovery
We learn your environment, priorities, and constraints so recommendations match how you actually work.
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2
Scope
We align on what is included, timelines, and ownership—no surprise scope or vague handoffs.
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3
Operate
We deliver with clear communication, steady operations, and room to evolve as your business changes.