We work hard to keep our clients satisfied
Our single biggest benefit from working with ECS is that we have access to industry expertise that we would not normally be able to recruit on our own. I get the sense of ownership with ECS that I don’t necessarily get from other firms – the sense that you’re not just a customer but I’m providing the same quality of service that I would if this were my business, because it is my business! You’re in great hands with Jesse and the team… They are available 24/7 and will not quit until your IT needs are resolved to completion. Apart from just expert quality service you are also receiving expert quality care and a partner that will stand with you no matter the IT challenge!
As with any business you’re only as good as the people you send out to either fix the problem or to start the service from beginning of the business relationship. Texan Floor has had the opportunity to start from the ground up at our new location, and this required the coordination and interaction of ECS team members with many other trades and cable companies. ECS was a partner and a supplier we could rely on during our entire move of over 30 employees! During this construction phase, they were like our own employees, or a part of our team, working hard to make sure all deadlines were met. ECS provided a major upgrade to all of our communication and IT service compared to our previous vendor. Quite simply one phone call or email would prompt a quick response, and a quickly found solution. A true consultant we could count on. Not one looking for the next change order to increase the cost. You won’t be disappointed in giving ECS an opportunity to provide your IT services.
Go with ECS for the personal touch in meeting your IT needs. The biggest benefit is the immediate access and availability of ECS to address any of my issues or concerns in a timely manner. They don’t treat me as if im not intelligent just because I am not tech savvy. ECS has a higher level of knowledge and desire to actually listen to my problems compared to other IT firms I have seen in the past.
We never worry about a breach in the security of our computer network. ECS has been more than diligent to ensure that the system is safe and secure. With the nightly backups, monthly reviews, and constant updates, I have great piece of mind that our data is completely safe. They resolve any computer issues that occur in a timely fashion. All problems are resolved efficiently the same day of occurrence. Also, the continued suggestions of ECS concerning upgrades and efficiency that makes the system run always at its best. You definitely need to choose ECS based on experience, knowledge, and price (which is most important). Also, most pleasant to work with. I do not believe there is any other computer support team that compares to ECS. They are THAT good!!!